Commonwealth Bank103 followers107 jobs

Customer Banking Specialist - Lorne

JuniorMid levelFull-timeOffice68 Mountjoy Parade, Lorne VIC 3232, AustraliaPosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist in our Lorne Branch, you will be the public face of CommBank, delivering a seamless banking experience to our customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. Our team values collaboration and is dedicated to positively impacting our customers' lives.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in financial services.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly to customers.

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🔍

Problem-solving skills

Demonstrated ability to ask questions and find effective solutions.

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Meet the team

About the company

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4 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in financial services.

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Communication skills
Excellent ability to articulate financial terms clearly to customers.

View

Problem-solving skills
Demonstrated ability to ask questions and find effective solutions.

View

Interest in financial wellbeing
Genuine interest in improving customers' financial wellbeing and lives.

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A meaningful career starts with a match

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