Commonwealth Bank103 followers107 jobs

Customer Banking Specialist - Lorne

JuniorMid levelFull-timeOffice68 Mountjoy Parade, Lorne VIC 3232, AustraliaPosted 23 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at CommBank's Lorne Branch, you will play a vital role in delivering exceptional banking experiences to our customers. Your work will have a real impact on their lives, from helping them open their first account to planning for retirement. The team thrives on collaboration and is dedicated to providing holistic solutions that meet the diverse needs of our community.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in financial services.

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🗣️

Communication skills

Excellent communication skills to articulate financial terms clearly.

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🔍

Problem-solving ability

Demonstrated ability to ask questions and find effective solutions.

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Meet the team

About the company

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5 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in financial services.

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Communication skills
Excellent communication skills to articulate financial terms clearly.

View

Problem-solving ability
Demonstrated ability to ask questions and find effective solutions.

View

Retail environment experience
Experience working in a busy, commercial retail environment.

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Interest in career growth
Genuine interest in building a career and improving customer wellbeing.

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