About the job
As a Customer Banking Specialist at CommBank's Redfern Branch, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team thrives on collaboration and is dedicated to supporting each other while making a positive difference in the community.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.🛠️
Supporting customer inquiries
Supporting customers with inquiries, maintenance on accounts and processing applications for credit products.📊
Conducting financial health checks
Completing financial health checks to assess customers’ financial needs and identify any changes.Key criteria
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Customer service experience
Proven experience delivering exceptional customer service in financial services.View
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Communication skills
Excellent ability to articulate financial terms clearly and effectively.View
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Problem-solving skills
Demonstrated ability to identify solutions and place customers first.View
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