Commonwealth Bank
Customer Banking Specialist Relief - Springvale
JuniorMid levelPart-timeHybridBayside, VIC, AustraliaFinanceCustomer service and supportPeople and culturePosted 3 hours ago
View your fit0 of 9 criteria met
About the job
As a Customer Banking Specialist at CommBank, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to our customers. This job is all about making a real impact in people's lives, whether it's helping them open their first account or plan for retirement. The team thrives on collaboration and is dedicated to supporting each other while positively impacting our customers' lives.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.💰
Conducting financial health checks
Completing Financial Health Checks to assess customers’ financial needs and identify any changes.What we're looking for
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Customer service experience
Demonstrated experience in delivering exceptional customer service in financial services or retail.View fit
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Excellent communication skills
Ability to articulate financial terms clearly and effectively.View fit
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Problem-solving skills
Experience in identifying solutions and placing customers at the center.View fit
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