Customer Care Consultant - Carole Park, QLD
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About the job
The Customer Care Consultant job is all about delivering exceptional customer experiences in a fast-paced environment. By supporting customers across Australia through the call centre, you will play a crucial role in providing high-quality service and helping customers find the right solutions. The team values collaboration and a friendly approach, making it a great place to grow and make a difference.
You'll be responsible for
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Managing enquiries
Handling sales, service, and backorder enquiries, aiming for first-call resolution.🤝
Building relationships
Creating strong connections with customers, Account Managers, and internal teams.💡
Identifying sales opportunities
Recognising future sales or cross-selling opportunities to enhance customer experience.Key criteria
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Customer service experience
Proven experience in customer service or call centre environments.View
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Strong communication skills
Demonstrated ability to communicate effectively with diverse customers.View
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Computer literacy
Experience using Windows and telephony systems for customer support.View
