Rentokil Initial Hong Kong8 jobs

Customer Care Executive

JuniorContractOfficeTownsville City QLD 4810, AustraliaPosted 9 months agoVerified 17 hours ago
Pending fitX of Y criteria met

About the job

The Customer Care Executive position at Rentokil Initial offers an exciting opportunity to join a supportive team in Townsville for a temporary period, with the potential for a permanent job. This role is vital in providing exceptional customer service through phone and email, while also contributing to sales efforts. The team thrives on collaboration and a shared passion for making a positive impact in the community.

You'll be responsible for

📞

Providing customer service

Receiving inbound calls and email inquiries from domestic customers and proactively making outbound calls to promote products and services.
🔍

Resolving customer queries

Resolving customer queries quickly and accurately while maintaining a focus on delivering a 'wow' experience.
🗄️

Maintaining databases

Maintaining customer records and details to ensure compliance and accuracy in our databases.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or call centre environments.

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💼

Phone sales skills

Proven ability to convert inquiries into sales opportunities.

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🗂️

Database management skills

Experience working with multiple database systems and email programs.

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View more

Meet the team

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5 criteria for this job
Customer service experience
Demonstrated experience in customer service or call centre environments.

View

Phone sales skills
Proven ability to convert inquiries into sales opportunities.

View

Database management skills
Experience working with multiple database systems and email programs.

View

Team collaboration
Ability to work effectively in a team environment.

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Problem-solving skills
Proven capability to resolve customer queries quickly and accurately.

View

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