Blackwoods
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Customer Care Consultant - Carole Park, QLD

JuniorMid levelFull-timeOfficeCarole Park QLD 4300, AustraliaPosted 3 days agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Care Consultant job is all about delivering exceptional customer experiences in a fast-paced environment. By supporting customers across Australia through the call centre, you will play a crucial role in providing high-quality service and helping customers find the right solutions. The team values collaboration and a friendly approach, making it a great place to grow and make a difference.

You'll be responsible for

📞

Managing enquiries

Handling sales, service, and backorder enquiries, aiming for first-call resolution.
🤝

Building relationships

Creating strong connections with customers, Account Managers, and internal teams.
💡

Identifying sales opportunities

Recognising future sales or cross-selling opportunities to enhance customer experience.

Key criteria

📞

Customer service experience

Proven experience in customer service or call centre environments.

View

🗣️

Strong communication skills

Demonstrated ability to communicate effectively with diverse customers.

View

💻

Computer literacy

Experience using Windows and telephony systems for customer support.

View

Meet the team

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3 criteria for this job
Customer service experience
Proven experience in customer service or call centre environments.

View

Strong communication skills
Demonstrated ability to communicate effectively with diverse customers.

View

Computer literacy
Experience using Windows and telephony systems for customer support.

View

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