Rentokil Initial Hong Kong9 jobs

Customer Care Executive | Port Melbourne

JuniorFull-timeOfficeMelbourne VIC, AustraliaPosted 8 months agoVerified 12 hours ago
Pending fitX of Y criteria met

About the job

The Customer Care Executive position at Rentokil Initial is all about building strong relationships and driving business growth through exceptional customer service. This role is crucial for deepening client connections and promoting retention in a dynamic, phone-based environment. The team thrives on collaboration and support, ensuring that everyone works together to achieve success.

You'll be responsible for

📊

Forecasting retention metrics

Forecast and track retention metrics to ensure customer satisfaction and loyalty.
🛠️

Resolving customer complaints

Resolve problems aligned to complaint resolution and customer in jeopardy procedures.
🤝

Developing trusted relationships

Develop a trusted advisor relationship with key accounts and customer stakeholders.

Key criteria

📞

1+ years in customer service or sales

Experience in Sales, Account Management, or Customer Service roles.

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🤝

Negotiation skills

Highly developed skills to meet contractual obligations.

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📊

B2B sales development experience

Demonstrated skills in developing business-to-business sales.

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5 criteria for this job
1+ years in customer service or sales
Experience in Sales, Account Management, or Customer Service roles.

View

Negotiation skills
Highly developed skills to meet contractual obligations.

View

B2B sales development experience
Demonstrated skills in developing business-to-business sales.

View

Effective time management
Ability to manage time and meet deadlines efficiently.

View

Outstanding communication skills
Exceptional verbal and written communication abilities.

View

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