Customer Care Executive | Port Melbourne
About the job
The Customer Care Executive position at Rentokil Initial is all about building strong relationships and driving business growth through exceptional customer service. This role is crucial for deepening client connections and promoting retention in a dynamic, phone-based environment. The team thrives on collaboration and support, ensuring that everyone works together to achieve success.
You'll be responsible for
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Forecasting retention metrics
Forecast and track retention metrics to ensure customer satisfaction and loyalty.🛠️
Resolving customer complaints
Resolve problems aligned to complaint resolution and customer in jeopardy procedures.🤝
Developing trusted relationships
Develop a trusted advisor relationship with key accounts and customer stakeholders.Key criteria
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1+ years in customer service or sales
Experience in Sales, Account Management, or Customer Service roles.View
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Negotiation skills
Highly developed skills to meet contractual obligations.View
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B2B sales development experience
Demonstrated skills in developing business-to-business sales.View
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