Customer Care Manager
About the job
This job is all about enhancing customer relationships and ensuring satisfaction within a dynamic sales team. As a Customer Care Manager, you will play a crucial role in protecting the existing portfolio by addressing customer needs and resolving issues. The team thrives on collaboration, support, and a shared passion for delivering exceptional service.
You'll be responsible for
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Forecasting retention metrics
Tracking and forecasting retention metrics to ensure customer loyalty and satisfaction.🔧
Resolving customer issues
Addressing customer-related issues and complaints to maintain a strong relationship with clients.🤝
Developing trusted relationships
Building and nurturing trusted advisor relationships with key accounts and stakeholders.Key criteria
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Customer service experience (3+ years)
Demonstrated experience in delivering exceptional customer service.View
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Account management expertise
Proven ability to manage key accounts and resolve issues.View
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Exceptional communication skills
Strong written and verbal communication for effective interactions.View
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