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Customer Care Manager

Mid levelFull-timeOfficePerth WA, AustraliaCustomer service and supportPeople and culturePosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about joining a dynamic sales team as a Customer Care Manager in Perth, where you will have the opportunity to enhance customer relationships and protect the existing portfolio. Your impact will be significant as you resolve customer issues and ensure loyalty, contributing to the overall success of the team. Collaboration and support are at the heart of how the team operates, making it a great environment for growth and development.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📈

Forecasting retention metrics

Forecasting and tracking retention metrics to ensure customer loyalty and satisfaction.
🔧

Resolving customer issues

Resolving problems aligned with complaint resolution and customer in jeopardy procedures to maintain service quality.
🤝

Developing relationships

Developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors to enhance customer engagement.

Key criteria

📊

3+ years customer service experience

Demonstrated experience in delivering exceptional customer service.

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🔑

Account management experience

Proven background in managing key accounts and relationships.

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📝

Exceptional communication skills

Strong written and verbal skills for effective customer interactions.

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A meaningful career starts with a match

View your fit

5 criteria for this job
3+ years customer service experience
Demonstrated experience in delivering exceptional customer service.

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Account management experience
Proven background in managing key accounts and relationships.

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Exceptional communication skills
Strong written and verbal skills for effective customer interactions.

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Organizational and time management skills
Ability to prioritize tasks and meet deadlines in a fast-paced environment.

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Valid driver's licence
Essential for travel and customer visits.

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