Customer Care Manager
About the job
This job is about joining a dynamic sales team as a Customer Care Manager in Perth, where you will have the opportunity to enhance customer relationships and protect the existing portfolio. Your impact will be significant as you resolve customer issues and ensure loyalty, contributing to the overall success of the team. Collaboration and support are at the heart of how the team operates, making it a great environment for growth and development.
You'll be responsible for
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Forecasting retention metrics
Forecasting and tracking retention metrics to ensure customer loyalty and satisfaction.🔧
Resolving customer issues
Resolving problems aligned with complaint resolution and customer in jeopardy procedures to maintain service quality.🤝
Developing relationships
Developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors to enhance customer engagement.Key criteria
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3+ years customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Account management experience
Proven background in managing key accounts and relationships.View
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Exceptional communication skills
Strong written and verbal skills for effective customer interactions.View
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