Assembly Label1 follower11 jobs

Customer Care Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

The Customer Care Manager job is all about leading and evolving the Customer Care function to enhance customer experience and drive business growth. This role plays a crucial part in shaping the strategy and optimizing performance, ensuring that customer satisfaction and commercial outcomes are at the forefront. The team thrives on collaboration, innovation, and a customer-first approach, making it an exciting opportunity for those passionate about making a difference.

You'll be responsible for

📈

Leading Customer Care strategy

Support and define the Customer Care strategy, identifying opportunities to improve customer experience, reduce friction, and drive business growth.
🔍

Analyzing customer data

Analyse Customer Care data including ticket volume, contact drivers, returns data, and customer enquiries to deliver actionable insights.
⚙️

Managing Customer Care platforms

Own and optimise Customer Care platforms, ensuring they support scalability, reporting accuracy, and a seamless customer experience.

Key criteria

📊

Customer Care strategy experience

Demonstrated experience defining and evolving Customer Care strategies.

View

📈

Data analysis skills

Proven ability to analyze customer data for actionable insights.

View

👥

Team leadership experience

Experience managing and developing high-performance Customer Care teams.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer Care strategy experience
Demonstrated experience defining and evolving Customer Care strategies.

View

Data analysis skills
Proven ability to analyze customer data for actionable insights.

View

Team leadership experience
Experience managing and developing high-performance Customer Care teams.

View

Customer Care platform management
Experience with platforms like Shopify, Gorgias, and ReturnGO.

View

Continuous improvement mindset
Strong focus on process optimization and efficiency.

View

A meaningful career starts with a match

Similar jobs

View all
Dovida Australia
Dovida Australia
Care ManagerBunbury, WA · Full-time
As a Care Manager at Dovida, you will coordinate and oversee personalised home care services, ensuring each client receives the highest quality support. This job is all about making a meaningful impact in the lives of seniors and their families while working in a warm, welcoming culture that values your contribution. Dovida's team thrives on collaboration and support, making every day an opportunity to uplift individuals and enhance their quality of life.
Dovida Australia
Dovida Australia
Care ManagerQLD · Full-time
The Care Manager job is all about making a meaningful difference in the lives of clients across the Gold Coast. By managing care services and building strong relationships, you will ensure that every client feels seen, heard, and supported. The team thrives on collaboration and is dedicated to delivering a seamless client experience while growing their impact in the community.
Dovida Australia
Dovida Australia
Care ManagerQLD · Full-time
The Care Manager position at Dovida is all about making a meaningful impact in the lives of seniors and their families. This job is a fantastic opportunity to lead the client journey, ensuring they receive the compassionate and high-quality care they deserve. The team thrives on collaboration, support, and celebrating each other's contributions, creating a vibrant and fulfilling work environment.
Rentokil Initial
Rentokil Initial
Customer Care ManagerPerth, WA · Full-time
This job is about joining a dynamic sales team as a Customer Care Manager in Perth, where you will have the opportunity to enhance customer relationships and protect the existing portfolio. Your impact will be significant as you resolve customer issues and ensure loyalty, contributing to the overall success of the team. Collaboration and support are at the heart of how the team operates, making it a great environment for growth and development.