Customer Care Manager
About the job
The Customer Care Manager job is all about leading and evolving the Customer Care function to enhance customer experience and drive business growth. This role plays a crucial part in shaping the strategy and optimizing performance, ensuring that customer satisfaction and commercial outcomes are at the forefront. The team thrives on collaboration, innovation, and a customer-first approach, making it an exciting opportunity for those passionate about making a difference.
You'll be responsible for
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Leading Customer Care strategy
Support and define the Customer Care strategy, identifying opportunities to improve customer experience, reduce friction, and drive business growth.🔍
Analyzing customer data
Analyse Customer Care data including ticket volume, contact drivers, returns data, and customer enquiries to deliver actionable insights.⚙️
Managing Customer Care platforms
Own and optimise Customer Care platforms, ensuring they support scalability, reporting accuracy, and a seamless customer experience.Key criteria
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Customer Care strategy experience
Demonstrated experience defining and evolving Customer Care strategies.View
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Data analysis skills
Proven ability to analyze customer data for actionable insights.View
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Team leadership experience
Experience managing and developing high-performance Customer Care teams.View
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