Customer Collections Specialist (Accounts Receivable)
About the job
The Customer Collections Specialist at CreditorWatch plays a vital role in enhancing cash flow for businesses through effective collections. By engaging directly with customers, you will facilitate payment conversations and manage disputes, all while building trusted relationships. The team thrives in a fast-paced, customer-centric environment, collaborating closely with various departments to continuously improve the Collect Call Assist service.
You'll be responsible for
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Conducting outbound collection calls
Engaging with customers to recover outstanding invoices and facilitate payment conversations is a key responsibility.🤝
Building professional relationships
Establishing trust with debtors while maintaining a customer-focused approach is essential for successful collections.📊
Managing a portfolio of accounts
Prioritising activities to maximise collection outcomes and liaising closely with customers to provide updates is crucial.Key criteria
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Customer communication experience
Demonstrated experience engaging customers through phone conversations.View
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Strong written communication skills
Proven ability to document interactions and maintain detailed records.View
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Dispute management experience
Experience handling customer disputes and complex account queries.View
