About the job
The Customer Engagement Advisor at Sunwater is a pivotal link between the organisation and its customers across regional Queensland. This position plays a vital role in advising on customer engagement activities and driving customer-focused outcomes. The team thrives on collaboration and values diverse perspectives, creating an environment where everyone can contribute to the mission of delivering essential water services.
You'll be responsible for
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Strengthening customer response capability
Contributing to the achievement of key performance indicators to enhance Sunwater’s customer response capability.📝
Advising on customer initiatives
Advising on and delivering customer initiatives, such as the Customer Survey, that support Sunwater’s corporate goals.📬
Managing customer engagement
Managing the Customer Engagement mailbox, responding to internal and external enquiries, and coordinating engagement activities.Key criteria
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Customer engagement experience
Demonstrated experience in customer engagement activities and initiatives.View
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Communication skills
Advanced writing and presentation skills for effective messaging.View
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Relationship management
Proven ability to build collaborative relationships with stakeholders.View
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