Civica10 jobs

Customer Engagement Manager

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 5 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Customer Engagement Manager at Civica plays a pivotal role in shaping how public sector organisations leverage technology to serve their communities. This job is all about building strategic relationships and driving impactful engagement strategies that contribute to better outcomes for citizens. Working within a collaborative and purpose-driven environment, team members are supported by cross-functional teams, fostering innovation and growth.

Meet the team

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You'll be responsible for

🔗

Managing customer relationships

Building and maintaining strategic relationships with public sector organisations to enhance their use of technology.
🚀

Developing engagement strategies

Creating high-impact engagement strategies that drive innovation in customer experience.
📈

Leading governance forums

Leading governance forums, business reviews, and strategic planning sessions to ensure alignment and success.

Key criteria

🤝

Strategic customer relationship management

Proven experience managing strategic relationships in technology environments.

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📊

Commercial acumen

Strong background in driving account growth and renewals.

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🗣️

Stakeholder engagement

Demonstrated ability to influence senior stakeholders effectively.

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5 criteria for this job
Strategic customer relationship management
Proven experience managing strategic relationships in technology environments.

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Commercial acumen
Strong background in driving account growth and renewals.

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Stakeholder engagement
Demonstrated ability to influence senior stakeholders effectively.

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Portfolio management
Experience managing complex customer portfolios across multiple products.

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Data-driven customer engagement
Commitment to using metrics and insights for continuous improvement.

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