Civica10 jobs

Customer Engagement Manager

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 4 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As a Customer Engagement Manager at Civica, you will play a pivotal role in shaping how public sector organisations leverage technology to serve their communities. This job is all about building strategic relationships and driving innovation in customer experience, while working alongside cross-functional teams. Civica fosters a collaborative and inclusive environment, ensuring that you have the opportunity to grow and make a real difference in people's lives.

Meet the team

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You'll be responsible for

🤝

Managing customer relationships

Building and managing strategic relationships with public sector organisations to enhance technology use.
🚀

Developing engagement strategies

Creating high-impact engagement strategies that drive innovation in customer experience.
📈

Driving account growth

Utilising commercial acumen to drive account growth, renewals, and value realisation.

Key criteria

🤝

Strategic customer relationship management

Proven experience managing strategic relationships in technology environments.

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📈

Commercial acumen

Strong background in driving account growth and renewals.

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🗣️

Stakeholder engagement

Demonstrated ability to influence senior stakeholders effectively.

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Strategic customer relationship management
Proven experience managing strategic relationships in technology environments.

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Commercial acumen
Strong background in driving account growth and renewals.

View

Stakeholder engagement
Demonstrated ability to influence senior stakeholders effectively.

View

Data-driven customer engagement
Experience using metrics and insights for customer success.

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A meaningful career starts with a match

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