Bankwest
Customer Engagement Specialist Technical Support - Deceased Estates
Mid levelFull-timeHybrid555 Wellington St, Perth WA 6000, AustraliaProfessional servicesPeople and cultureCustomer servicePosted 2 days ago
About the job
The Customer Engagement Specialist Technical Support plays a vital role in our Deceased Estates Team, providing high-level customer service while supporting colleagues through coaching and change initiatives. This job is all about building meaningful relationships and guiding customers through sensitive processes with empathy and care. Our team thrives on collaboration, continuous improvement, and a commitment to making a difference.
You'll be responsible for
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Acting as a second-in-command
Providing coaching and support to help colleagues develop their capabilities.🤝
Collaborating with stakeholders
Guiding the team through change initiatives and ensuring smooth transitions.📞
Handling inbound calls
Resolving customer queries with warmth and professionalism at the first point of contact.What we're looking for
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Proven customer service experience
Demonstrated experience providing exceptional service in challenging environments.View fit
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Strong computer skills
Ability to efficiently multitask across various digital platforms.View fit
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Proactive risk mindset
Experience identifying and managing operational risks effectively.View fit
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