Bankwest
JuniorMid levelFull-timeHybrid555 Wellington St, Perth WA 6000, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 2 days ago
About the job
This job is all about being a Customer Service superstar in our Customer Engagement Centre. You will play a vital role in providing chat and phone support to customers 24/7, ensuring they receive the help they need when they need it most. The team thrives on collaboration and a customer-centric approach, making every interaction meaningful.
You'll be responsible for
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Providing customer support
Offering helpful and timely assistance to customers using our online chat service.📞
Resolving customer queries
Receiving inbound calls from customers and resolving their queries at the first point of contact.🌟
Contributing to team values
Adding value to every customer enquiry and interaction while aligning with the team's vision and values.What we're looking for
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Customer service skills
Demonstrated experience providing excellent customer support in various settings.View fit
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Strong computer skills
Proficiency in using multiple software applications and multitasking effectively.View fit
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Ability to work 24/7
Flexibility to adapt to rotating shifts across all days and times.View fit
View more
