About the job
The job of a Customer Engineer at Aircall is all about driving customer success through technical expertise and proactive engagement. This role is crucial as it ensures that customers not only adopt Aircall's platform but also realize its full value, leading to long-term growth and satisfaction. The team thrives on collaboration, continuous learning, and delivering meaningful outcomes, making it a dynamic and rewarding environment.
You'll be responsible for
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Owning customer activation
Leading the technical onboarding for new customers - configuring integrations, enabling features, and guiding them to first value with confidence and clarity.📈
Driving adoption and growth
Helping customers unlock the full potential of Aircall by monitoring product usage and hosting enablement sessions to deepen engagement.🔄
Managing renewals and value realization
Bringing a technical lens to the renewal process, validating system health, and ensuring adoption goals are met.Key criteria
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Technical fluency
Deep understanding of SaaS architectures, APIs, and integrations.View
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Customer orientation
Proven experience in measuring success by customer value.View
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Project management skills
Experience managing multiple implementations simultaneously with discipline.View
