Aircall1 follower4 jobs

Customer Engineer

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The job of a Customer Engineer at Aircall is all about driving customer success through technical expertise and proactive engagement. This role is crucial as it ensures that customers not only adopt Aircall's platform but also realize its full value, leading to long-term growth and satisfaction. The team thrives on collaboration, continuous learning, and delivering meaningful outcomes, making it a dynamic and rewarding environment.

You'll be responsible for

🚀

Owning customer activation

Leading the technical onboarding for new customers - configuring integrations, enabling features, and guiding them to first value with confidence and clarity.
📈

Driving adoption and growth

Helping customers unlock the full potential of Aircall by monitoring product usage and hosting enablement sessions to deepen engagement.
🔄

Managing renewals and value realization

Bringing a technical lens to the renewal process, validating system health, and ensuring adoption goals are met.

Key criteria

🔧

Technical fluency

Deep understanding of SaaS architectures, APIs, and integrations.

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🤝

Customer orientation

Proven experience in measuring success by customer value.

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📊

Project management skills

Experience managing multiple implementations simultaneously with discipline.

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Meet the team

About the company

Apply on Aircall
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3 criteria for this job
Technical fluency
Deep understanding of SaaS architectures, APIs, and integrations.

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Customer orientation
Proven experience in measuring success by customer value.

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Project management skills
Experience managing multiple implementations simultaneously with discipline.

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