Customer Experience Manager, Equity of Access
About the job
The Customer Experience Manager, Equity of Access at AFCA is all about creating inclusive and equitable pathways for everyone interacting with the organisation. This job plays a crucial role in ensuring that services adapt to diverse needs, making a real impact on people's experiences. The team thrives on collaboration, innovation, and a commitment to fairness, working together to drive meaningful change.
You'll be responsible for
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Leading CX initiatives
Lead CX initiatives that improve equity of access across AFCA’s services.🛤️
Designing tailored pathways
Design and deliver tailored pathways that respond to different needs, rather than a single, standardised journey.🌈
Embedding inclusive practices
Embed inclusive practices into CX frameworks, tools and operational processes.Key criteria
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Customer experience leadership
Proven experience leading customer experience initiatives in complex environments.View
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Understanding of accessibility
Deep understanding of accessibility and inclusion for vulnerable individuals.View
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Stakeholder engagement skills
Exceptional skills in engaging and influencing diverse stakeholders.View
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