TAL Australia
Customer Experience Specialist
JuniorFull-timeOfficeMelbourne VIC, AustraliaProfessional servicesPeople and cultureCustomer servicePosted 1 month ago
About the job
Join TAL as a Customer Experience Specialist and be part of Australia's No.1 Life Insurer! This exciting opportunity allows you to work in a flexible environment, providing exceptional service to customers while being supported by a friendly team. With full training in life insurance and a commitment to your growth, you will play a vital role in delivering positive customer experiences.
You'll be responsible for
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Providing excellent customer service
Be the first point of contact for customers and aim to resolve their query on the spot.📝
Completing administrative tasks
Complete simple admin tasks quickly and accurately to support customer interactions.⚡
Assisting with escalations
Help with escalations or complaints, working to resolve them as soon as possible.What we're looking for
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Customer service experience
Experience in a contact centre or customer service environment is valuable.View fit
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Clear communication skills
Demonstrated verbal and written communication abilities are essential.View fit
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Team collaboration
Proven ability to work effectively in a team setting.View fit
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