Scape Australia
Customer Experience Specialist
JuniorFull-timeOfficeSydney NSW, AustraliaPeople and cultureOperations consultingCustomer servicePosted 1 month ago
About the job
The Customer Experience Specialist position at TAL is all about making every customer interaction a positive one. This job offers a fantastic opportunity to work in a supportive team environment while providing essential services to customers. With full training in life insurance and a focus on flexibility and inclusivity, you will thrive in a culture that values collaboration and personal growth.
You'll be responsible for
🌟
Providing excellent customer service
Being the first point of contact for customers and aiming to resolve their queries on the spot.📝
Completing administrative tasks
Completing simple admin tasks quickly and accurately to support customer needs.⚡
Handling escalations
Helping with escalations or complaints, working to resolve them as soon as possible.What we're looking for
📞
Customer service experience
Experience in a contact centre or customer service environmentView fit
🗣️
Clear communication skills
Demonstrated verbal and written communication abilitiesView fit
🤝
Team player mentality
Proven ability to collaborate and support team membersView fit
View more
