Customer Feedback & Investigations Officer
About the job
Join Busways as a Customer Feedback and Investigations Officer at our Pymble Office, where you can make a significant impact in the community by ensuring safe and reliable transport services every day. This job is all about creating positive experiences for customers by managing their feedback and complaints with professionalism and empathy. The team thrives in a supportive and collaborative environment, offering opportunities for career growth and flexible working arrangements.
You'll be responsible for
No responsibilities listed
Key criteria
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Customer service experience
Demonstrated experience in managing customer inquiries and complaints.View
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Strong communication skills
Proven ability to communicate effectively in writing and verbally.View
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Incident investigation skills
Experience investigating incidents and preparing structured reports.View
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