Busways Group8 jobs

Customer Feedback & Investigations Officer

JuniorContractOfficePymble NSW 2073, AustraliaAdministrationCustomer service and supportPeople operationsPosted 6 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

Join Busways as a Customer Feedback and Investigations Officer at our Pymble Office, where you can make a significant impact in the community by ensuring safe and reliable transport services every day. This job is all about creating positive experiences for customers by managing their feedback and complaints with professionalism and empathy. The team thrives in a supportive and collaborative environment, offering opportunities for career growth and flexible working arrangements.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

No responsibilities listed

Key criteria

📞

Customer service experience

Demonstrated experience in managing customer inquiries and complaints.

View

📝

Strong communication skills

Proven ability to communicate effectively in writing and verbally.

View

🔍

Incident investigation skills

Experience investigating incidents and preparing structured reports.

View

View more

A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in managing customer inquiries and complaints.

View

Strong communication skills
Proven ability to communicate effectively in writing and verbally.

View

Incident investigation skills
Experience investigating incidents and preparing structured reports.

View

Organisational skills
Strong ability to manage time and prioritize tasks effectively.

View

Technical proficiency
Experience with Microsoft Office and CRM systems.

View

Similar jobs

View all
Busways Group
Busways Group
Customer Feedback & Investigations OfficerPymble, NSW · Contract
The Customer Feedback & Investigations Officer position is an exciting opportunity to join the Head Office team in Pymble. This job is crucial for ensuring customer concerns are addressed with care and professionalism, making a significant impact on the community by promoting safe and reliable transport services. The team thrives in a fast-paced environment, valuing strong communication and collaboration to achieve shared goals.
Pacific National
Pacific National
Customer Service OfficerKewdale, WA · Full-time
As a Customer Service Officer at Pacific National, you will play a vital role in supporting the Intermodal Customer Service Centre. Your efforts will help keep Australia’s supply chain moving, ensuring customers receive exceptional service. The team thrives on collaboration and a commitment to safety, making it a great place to grow your career.
MedHealth
MedHealth
Customer Service Officer - File PreparationBrisbane, QLD · Full-time
The Client Services Officer position at mlcoa is an exciting opportunity to join a dynamic team dedicated to providing independent medical services. This job plays a crucial role in supporting consultants by coordinating patient information and ensuring smooth appointment scheduling. The team thrives on collaboration, client focus, and a friendly atmosphere, making it a great fit for those who are enthusiastic and driven.
Juniper Aged Care
Juniper Aged Care
Customer Support OfficerBalcatta, WA · Full-time
The Customer Support Officer position at Juniper is all about being the welcoming face and voice of the organisation. This pivotal job combines compassion with coordination, ensuring every interaction counts. The team thrives on building strong relationships and delivering empathetic support, making a meaningful impact in the lives of older Western Australians.