Busways Group3 jobs

Customer Feedback & Investigations Officer

JuniorContractOfficePymble NSW 2073, AustraliaPosted 9 months agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

Join Busways as a Customer Feedback and Investigations Officer at our Pymble Office, where you can make a significant impact in the community by ensuring safe and reliable transport services every day. This job is all about creating positive experiences for customers by managing their feedback and complaints with professionalism and empathy. The team thrives in a supportive and collaborative environment, offering opportunities for career growth and flexible working arrangements.

You'll be responsible for

No responsibilities listed

Key criteria

📞

Customer service experience

Demonstrated experience in managing customer inquiries and complaints.

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📝

Strong communication skills

Proven ability to communicate effectively in writing and verbally.

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🔍

Incident investigation skills

Experience investigating incidents and preparing structured reports.

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5 criteria for this job
Customer service experience
Demonstrated experience in managing customer inquiries and complaints.

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Strong communication skills
Proven ability to communicate effectively in writing and verbally.

View

Incident investigation skills
Experience investigating incidents and preparing structured reports.

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Organisational skills
Strong ability to manage time and prioritize tasks effectively.

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Technical proficiency
Experience with Microsoft Office and CRM systems.

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