Customer Insights Analyst
About the job
The Customer Insights Analyst position at Zurich offers an exciting opportunity to be part of a transformational journey in the insurance industry. This pivotal job focuses on championing the customer perspective and driving positive impact through data analysis and insights. The team values collaboration and innovation, creating a supportive environment where everyone can thrive.
You'll be responsible for
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Championing customer perspective
Play a key role in managing the Medallia partnership and leading Voice of Customer forums across multiple business segments.📉
Interpreting customer data
Interpret and analyse customer data to uncover meaningful, actionable insights that support continuous improvement in customer experience.🗳️
Influencing strategic decision-making
Influence strategic decision-making at scale through insights derived from customer data.What we're looking for
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Customer insights experience
Demonstrated experience in customer insights or CX roles, ideally in large organisations.View
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Data analysis skills
Strong ability to interpret data and turn insights into actionable strategies.View
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Communication and facilitation skills
Excellent skills in engaging stakeholders and leading forums or workshops.View
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