About the job
The Customer Insights Specialist at Ferocia is a pivotal job that focuses on transforming data and customer feedback into actionable insights for the future of banking. This position plays a crucial role in helping Bendigo Bank achieve its ambitious goal of becoming Australia’s most innovative bank by 2030. The team thrives on collaboration, innovation, and a commitment to understanding customer needs, ensuring that every decision is informed by real insights.
You'll be responsible for
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Connecting data
Stitching together data from various sources to create a unified story of the customer experience.📣
Designing listening posts
Helping design strategies for in-app surveys to collect real-time feedback.🗣️
Advocating for customers
Being the voice of the customer in meetings, using insights to influence decisions on features and processes.Key criteria
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4+ years in customer experience
Demonstrated experience in customer insights roles with digital products.View
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Data synthesis skills
Proven ability to analyze and integrate complex datasets.View
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Qualitative research experience
Experience conducting customer interviews and field observations.View
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