Ferocia2 jobs

Customer Insights Specialist

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Insights Specialist at Ferocia is a pivotal job that focuses on transforming data and customer feedback into actionable insights for the future of banking. This position plays a crucial role in helping Bendigo Bank achieve its ambitious goal of becoming Australia’s most innovative bank by 2030. The team thrives on collaboration, innovation, and a commitment to understanding customer needs, ensuring that every decision is informed by real insights.

Meet the team

About the company

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You'll be responsible for

🔍

Connecting data

Stitching together data from various sources to create a unified story of the customer experience.
📣

Designing listening posts

Helping design strategies for in-app surveys to collect real-time feedback.
🗣️

Advocating for customers

Being the voice of the customer in meetings, using insights to influence decisions on features and processes.

Key criteria

📊

4+ years in customer experience

Demonstrated experience in customer insights roles with digital products.

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🔍

Data synthesis skills

Proven ability to analyze and integrate complex datasets.

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🗣️

Qualitative research experience

Experience conducting customer interviews and field observations.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
4+ years in customer experience
Demonstrated experience in customer insights roles with digital products.

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Data synthesis skills
Proven ability to analyze and integrate complex datasets.

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Qualitative research experience
Experience conducting customer interviews and field observations.

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Relationship building expertise
Ability to collaborate effectively in a matrix environment.

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Journey mapping proficiency
Experience creating journey maps that influence product improvements.

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