Team Global Express14 followers51 jobs

Customer Onboarding Advisor

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaAdministrationCustomer servicePosted 6 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Customer Onboarding Advisor is a pivotal job that ensures a seamless start for new customers while keeping internal processes tight and ready. This position is perfect for someone who thrives in fast-paced environments and enjoys problem-solving and supporting stakeholders. Teamwork and a proactive approach are at the heart of how the team operates.

You'll be responsible for

📞

Responding to Sales onboarding enquiries

Quickly troubleshoot questions to ensure a smooth onboarding experience.
📚

Maintaining onboarding documentation

Keep FAQs and process updates current for easy access.
🗂️

Managing the Implementation Team SharePoint

Ensure content is up-to-date and relevant for team members.

Key criteria

🗂️

Strong administrative skills

Proven experience managing documentation and processes effectively.

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💬

Confident communication skills

Demonstrated ability to liaise across teams and stakeholders.

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🔄

Process improvement experience

Experience identifying gaps and contributing to continuous improvement.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Strong administrative skills
Proven experience managing documentation and processes effectively.

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Confident communication skills
Demonstrated ability to liaise across teams and stakeholders.

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Process improvement experience
Experience identifying gaps and contributing to continuous improvement.

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Proficiency in Microsoft Office
Experience using Microsoft Office for documentation and reporting.

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Experience with Salesforce and SharePoint
Proven experience using Salesforce and SharePoint for onboarding.

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