Country Road Group
Mid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportOperations consultingPeople operationsPosted 2 weeks ago
About the job
The Customer Operations Manager position offers an exciting opportunity to lead a dynamic team that shapes the experience of venues nationwide. By driving exceptional service and fostering strong relationships, you will have a direct impact on customer satisfaction and team culture. Join a collaborative environment where everyone is valued and encouraged to thrive.
You'll be responsible for
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Leading a team
Overseeing a high-performing team of technicians to ensure smooth operations across venues.🚀
Driving service delivery
Ensuring consistent service that meets contractual obligations and enhances customer satisfaction.🤝
Building relationships
Establishing trust and collaboration with key stakeholders across operations.What we're looking for
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Team leadership experience
Proven experience leading teams in technical or service delivery environments.View fit
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Coaching and development skills
Demonstrated ability to coach, motivate, and develop team members.View fit
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Customer-first mindset
Strong commitment to service excellence and customer satisfaction.View fit
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