NSW Department of Customer Service43 followers558 jobs

Customer Resolution Representative

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 12 hours ago
Pending fitX of Y criteria met

About the job

The Customer Resolution Representative job is all about delivering exceptional service to customers while ensuring fair and transparent outcomes. This position plays a vital role in supporting safe marketplaces and enhancing customer experiences. The team thrives on collaboration, innovation, and a commitment to putting customers at the heart of everything they do.

You'll be responsible for

📞

Delivering responsive customer-centric resolution services

Providing timely and effective resolution services that align with legislative and organisational requirements, ensuring customer satisfaction.
✉️

Managing customer interactions and correspondence

Handling customer communications with professionalism and empathy, fostering positive relationships and trust.
🤝

Collaborating across teams for consistent outcomes

Working with various teams to ensure high-quality dispute resolution and maintaining accurate case records for continuous improvement.

Key criteria

🤝

Customer resolution experience

Demonstrated experience delivering customer-focused resolution services.

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📜

Legislation application skills

Proven ability to apply legislation and policy for fair outcomes.

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🗣️

Strong communication skills

Effective interpersonal skills with a customer-first mindset.

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Meet the team

About the company

Apply on NSW Department of Customer Service
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer resolution experience
Demonstrated experience delivering customer-focused resolution services.

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Legislation application skills
Proven ability to apply legislation and policy for fair outcomes.

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Strong communication skills
Effective interpersonal skills with a customer-first mindset.

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Dispute handling knowledge
Sound understanding of customer resolution and dispute handling principles.

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Adaptability in fast-paced environments
Demonstrated teamwork and adaptability in dynamic settings.

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