About the job
The Customer Resolution Representative job is all about delivering exceptional service to customers while ensuring fair and transparent outcomes. This position plays a vital role in supporting safe marketplaces and enhancing customer experiences. The team thrives on collaboration, innovation, and a commitment to putting customers at the heart of everything they do.
You'll be responsible for
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Delivering responsive customer-centric resolution services
Providing timely and effective resolution services that align with legislative and organisational requirements, ensuring customer satisfaction.✉️
Managing customer interactions and correspondence
Handling customer communications with professionalism and empathy, fostering positive relationships and trust.🤝
Collaborating across teams for consistent outcomes
Working with various teams to ensure high-quality dispute resolution and maintaining accurate case records for continuous improvement.Key criteria
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Customer resolution experience
Demonstrated experience delivering customer-focused resolution services.View
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Legislation application skills
Proven ability to apply legislation and policy for fair outcomes.View
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Strong communication skills
Effective interpersonal skills with a customer-first mindset.View
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