About the job
This job is about being the frontline of trust for Spaceship's members, providing essential customer support across all products. The impact of this role is significant as it helps build strong relationships and enhances the overall customer experience. The team values collaboration, continuous learning, and a proactive approach to problem-solving.
You'll be responsible for
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Handling member enquiries
Managing member enquiries via email, chat, and phone, answering questions about account features, product functionality, account management, and transactional issues.🔧
Solving account-specific problems
Assisting with deposits, withdrawals, account updates, identity verification, and other operational queries.🛠️
Managing complaints and feedback
Handling complaints professionally and compassionately, escalating appropriately to compliance and management.Key criteria
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B2C customer support experience
2+ years in customer support or success roles.View
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Experience with support platforms
Familiarity with CRM, ticketing, and chat systems.View
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Financial product knowledge
Solid understanding of superannuation and trading platforms.View
