About the job
Kickstart your career at Australiaβs number one address in property with REA Group! This job is all about delivering exceptional customer experiences while being part of a collaborative and high-performing team. With a focus on innovation and care, REA Group is dedicated to making a real impact in the property industry.
You'll be responsible for
π§
Resolving customer issues
Resolve issues with customers via phone, email, and web chat in an empathetic, professional, and timely manner.βοΈ
Balancing customer demand
Balance customer demand and multitasking in a fast-paced customer contact environment.π‘
Identifying opportunities
Proactively identify opportunities to innovate and improve the employee and customer experience.Key criteria
π
Customer service experience
1+ years in a fast-paced, customer-facing environment.View
π»
Technical proficiency
Experience using multiple systems like Zendesk and Salesforce.View
π€
Problem-solving skills
Demonstrated ability to resolve customer issues effectively and empathetically.View
