About the job
As a Customer Sales and Service Specialist, you will be at the heart of delivering exceptional service to Telstra’s customers. Your passion for supporting First Nations communities will shine through as you provide tailored solutions to meet their unique needs. The team thrives on collaboration and prioritizes wellbeing, ensuring a supportive environment where everyone can flourish.
You'll be responsible for
✨
Creating exceptional customer experiences
Delivering a simple and brilliant customer experience across all interactions in a multi-media environment.🔧
Managing customer issues
Demonstrating a strong sense of ownership of issues/orders and managing end-to-end delivery within designated timeframes.🔍
Identifying customer needs
Being naturally inquisitive and resilient, effectively identifying customer needs and providing appropriate solutions.Key criteria
📞
Experience with First Nations communities
Demonstrated experience engaging with diverse First Nations communities.View
🗣️
Strong communication skills
Ability to articulate and listen effectively to customer needs.View
💡
Customer-centric problem-solving
Proven ability to resolve customer issues and enhance experiences.View
View more