Customer Service & Admin Support Officer
About the job
This job is about providing exceptional customer service and administrative support to the regional team and its customers. The impact of this role is significant, as it ensures smooth operations and enhances the overall customer experience. The team thrives on collaboration and a proactive approach, making it a great fit for someone who enjoys being hands-on and engaging with the community.
You'll be responsible for
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Providing customer service
Delivering high-quality front line customer service, including initial advice, information, and guidance while managing issues as required.📊
Managing records and data
Handling a variety of records management, data entry, and office administration tasks to support the regional team.📈
Undertaking accounts receivable services
Performing cash receipting, debt management assistance, and financial reconciliations in accordance with agency standards.Key criteria
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Customer service experience
Demonstrated experience providing high-quality customer service.View
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Office administration skills
Proven skills in managing office tasks and documentation.View
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Technology proficiency
Experience with various IT tools and software for data management.View
