Medibank2 followers29 jobs

Customer Service and Sales Consultant

JuniorMid levelFull-timeHybridWollongong NSW 2500, AustraliaPosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Customer First Teammate position at ahm is all about making a real difference in the lives of customers. This job is crucial for enhancing the overall customer experience, ensuring that every interaction is personal and supportive. The team thrives on collaboration, creativity, and a shared mission to improve health and wellbeing for all.

You'll be responsible for

🛡️

Guiding customers

Helping customers choose the right cover by confidently guiding them through ahm products and matching solutions to their needs.
🔄

Retaining customers

Taking proactive steps to retain customers by understanding their concerns and offering alternatives.
💬

Owning customer interactions

Managing complex customer interactions, including emotionally challenging conversations around health or personal circumstances.

Key criteria

🗣️

Customer service experience

Proven experience in delivering exceptional customer service.

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🤝

Emotional resilience

Demonstrated ability to handle sensitive conversations effectively.

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📞

Strong communication skills

Experience communicating clearly and kindly in various settings.

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View more

Meet the team

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience in delivering exceptional customer service.

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Emotional resilience
Demonstrated ability to handle sensitive conversations effectively.

View

Strong communication skills
Experience communicating clearly and kindly in various settings.

View

Problem-solving skills
Proven ability to think on your feet and resolve issues.

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Team collaboration
Experience working collaboratively in a team environment.

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A meaningful career starts with a match

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