An exciting opportunity awaits as a Customer Service and Support Team Leader with the Triple Zero Team in Sydney. This overnight job is all about leading a passionate team to deliver exceptional service while fostering a culture of continuous improvement. Collaboration and a commitment to wellbeing are at the heart of how this team operates.
You'll be responsible for
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Leading and coaching
Leading, motivating, developing and coaching a team of contact centre consultants in the Emergency Service Answer Point Centre.đ
Monitoring performance
Monitoring and reporting on systems to improve performance and ensure adequate coverage at all times.đ¨
Managing escalations
Resolving escalated customer issues and complaints through the application of standard procedures and delegations.
