About the job
The Customer Service Team Leader at The Good Guys plays a vital role in enhancing customer experiences and driving sales growth. This position involves coordinating and supervising store operations while fostering a supportive and dynamic team culture. The Good Guys values diversity, creativity, and collaboration, creating an exciting environment for team members to thrive.
You'll be responsible for
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Developing team knowledge and capability
Using the coaching model and development framework to enhance the skills of the operations team.🗂️
Supervising administration processes
Ensuring effective and efficient administration processes comply with core policies and standard procedures.📦
Managing multi-channel fulfilment
Overseeing online, commercial, and click & collect orders in accordance with procedures.What we're looking for
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Customer service experience
Demonstrated experience in customer service roles, enhancing customer satisfaction.View fit
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Results-driven mindset
Proven track record of achieving sales targets and operational goals.View fit
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Talent development skills
Experience in coaching and developing team members for success.View fit
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