Customer Service Associate
About the job
This Customer Service Associate job offers an exciting opportunity to join the Plan Managers division at Computershare in Melbourne. You will play a vital role in delivering high-quality service to clients and their employees, contributing to the growth of the company as it transitions clients to a new platform. The team values collaboration and support, ensuring you have the resources and guidance needed to thrive in your career.
You'll be responsible for
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Managing client accounts
Overseeing the day-to-day operations of client’s Employee Share Plans to ensure smooth service delivery.📈
Generating reports
Creating and providing Employee Share Plan and Regulatory reports to clients as needed.✉️
Responding to inquiries
Addressing email inquiries from employee share plan participants and clients promptly and professionally.Key criteria
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Data entry experience
Proven experience in accurate data entry and management.View
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Client account management
Demonstrated experience managing client accounts and operations.View
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MS Office proficiency
Strong skills in MS Office, especially Excel, for reporting.View
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