NSW Department of Customer Service27 followers225 jobs

Customer Service Support Officer

JuniorMid levelFull-timeHybridNewcastle St, East Maitland NSW 2323, AustraliaAdministrationCustomer servicePosted 3 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As a Customer Service Support Officer within the Subsidence Advisory Division, you will play a vital role in delivering exceptional customer service to the community in coal mining areas of New South Wales. This position is all about enhancing customer satisfaction while providing essential business support functions. The team thrives on collaboration and embraces a hybrid working model, allowing for flexibility while ensuring strong in-office engagement.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌟

Providing customer service

Delivering consistent, high-level frontline customer service on behalf of the agency across multiple channels.
📩

Responding to enquiries

Promptly addressing enquiries from customers, ensuring compliance with applicable legislation and procedures.
📊

Maintaining records

Updating and maintaining records and databases across various systems to support business operations.

Key criteria

📞

Customer service experience

Proven experience in high-level customer service roles.

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💻

Microsoft Office proficiency

Demonstrated proficiency in Microsoft Office and Microsoft 365 applications.

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📊

Record management skills

Experience maintaining and updating records across various systems.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Proven experience in high-level customer service roles.

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Microsoft Office proficiency
Demonstrated proficiency in Microsoft Office and Microsoft 365 applications.

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Record management skills
Experience maintaining and updating records across various systems.

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Empathy in communication
Proven ability to handle challenging customer interactions professionally.

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Availability for office attendance
Willingness to attend the office 2-3 days per week as required.

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