NSW Department of Customer Service36 followers455 jobs

Customer Service Support Officer

JuniorMid levelFull-timeHybridNewcastle St, East Maitland NSW 2323, AustraliaPosted 1 month agoVerified 15 hours ago
Pending fitX of Y criteria met

About the job

As a Customer Service Support Officer within the Subsidence Advisory Division, you will play a vital role in delivering exceptional customer service to the community in coal mining areas of New South Wales. This position is all about enhancing customer satisfaction while providing essential business support functions. The team thrives on collaboration and embraces a hybrid working model, allowing for flexibility while ensuring strong in-office engagement.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🌟

Providing customer service

Delivering consistent, high-level frontline customer service on behalf of the agency across multiple channels.
📩

Responding to enquiries

Promptly addressing enquiries from customers, ensuring compliance with applicable legislation and procedures.
📊

Maintaining records

Updating and maintaining records and databases across various systems to support business operations.

Key criteria

📞

Customer service experience

Proven experience in high-level customer service roles.

View

💻

Microsoft Office proficiency

Demonstrated proficiency in Microsoft Office and Microsoft 365 applications.

View

📊

Record management skills

Experience maintaining and updating records across various systems.

View

View more

A meaningful career starts with a match

Apply on NSW Department of Customer Service
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience in high-level customer service roles.

View

Microsoft Office proficiency
Demonstrated proficiency in Microsoft Office and Microsoft 365 applications.

View

Record management skills
Experience maintaining and updating records across various systems.

View

Empathy in communication
Proven ability to handle challenging customer interactions professionally.

View

Availability for office attendance
Willingness to attend the office 2-3 days per week as required.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Customer Service Support OfficerGosford, NSW · Full-time
The Customer Service Support Officer position offers multiple temporary opportunities to provide essential front line services in a dynamic environment. This role is crucial in delivering high-quality customer service and assisting customers with various inquiries related to the building and construction industry. The team values collaboration and flexibility, working together in a hybrid model to achieve outstanding results.
NSW Department of Customer Service
NSW Department of Customer Service
Support OfficerLithgow, NSW · Mangrove Mountain, NSW · East Maitland, NSW · Sydney, NSW · NSW · Full-time
This job is about being a Customer Service Support Officer within the Request for Review Team at Revenue NSW. The role is crucial in providing a processing service for over 250 agencies, ensuring customers receive fair and balanced decisions regarding fines. Team members work autonomously in a hybrid environment while staying connected with peers and management, fostering a supportive and collaborative atmosphere.
NSW Department of Customer Service
NSW Department of Customer Service
Support OfficerLithgow, NSW · Mangrove Mountain, NSW · East Maitland, NSW · Sydney, NSW · NSW · Full-time
This job is about being a Customer Service Support Officer within the Request for Review Team at Revenue NSW. The role plays a crucial part in providing a processing service for over 250 agencies, ensuring fair and balanced decisions while keeping customers at the heart of the process. The team values collaboration and flexibility, allowing members to work autonomously while staying connected with colleagues.
NSW Department of Customer Service
NSW Department of Customer Service
Finance Support Officer - Accounts Payable, Accounts Receivable, Travel and Expense ManagementNSW · Sydney, NSW · Full-time
The Finance Support Officer job is all about making a meaningful impact in the financial operations of government agencies. By ensuring accurate transaction processing and providing exceptional customer service, you will contribute to the financial sustainability of essential services across New South Wales. The team thrives on collaboration, continuous improvement, and a commitment to delivering quality outcomes.