Customer Service Case Manager (Fintech)
About the job
The Customer Service Consultant job at CreditorWatch is all about empowering Australian businesses by providing exceptional support to customers through various channels. This role is crucial in enhancing customer experience and ensuring satisfaction, as you will be the voice of the customer within the company. The team thrives on collaboration and continuous improvement, making it an exciting opportunity to contribute to a growing and innovative company.
You'll be responsible for
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Handling customer enquiries
Managing inbound and outbound customer enquiries via phone, live chat, and email while maintaining brand tone and adhering to QA standards.📂
Case management
Owning and progressing customer cases from enquiry through to resolution, balancing competing priorities and demonstrating sound judgement.📣
Customer advocacy
Being the voice of the customer within the business, sharing feedback and insights to improve products and customer experience.Key criteria
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Customer service experience
Demonstrated experience in customer service roles, handling inquiries.View
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Strong communication skills
Proven written and verbal communication skills for effective interactions.View
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Dispute resolution experience
Experience managing and resolving commercial disputes effectively.View
