Rentokil Initial44 jobs

Customer Service Consultant | Internal Sales/Admin

JuniorMid levelFull-timeOfficePort Melbourne VIC 3207, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Service Consultant position at Rentokil Initial is an exciting opportunity for a motivated individual who thrives in a dynamic, phone-based environment. This job plays a crucial role in deepening client relationships and driving business growth through effective communication and engagement. The team values collaboration, support, and a shared passion for making a positive impact in the community.

You'll be responsible for

📊

Forecasting retention metrics

Forecast and track retention metrics to ensure business growth and client satisfaction.
🛠️

Resolving customer complaints

Resolve problems aligned to complaint resolution and customer in jeopardy procedures to maintain strong client relationships.
🤝

Developing trusted advisor relationships

Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors to drive retention and growth.

Key criteria

📞

Customer service experience

Minimum 1 year in Sales, Account Management, or Customer Service.

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🤝

Negotiation skills

Demonstrated ability to meet contractual obligations through negotiation.

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📊

B2B sales development

Proven experience in developing business-to-business sales strategies.

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5 criteria for this job
Customer service experience
Minimum 1 year in Sales, Account Management, or Customer Service.

View

Negotiation skills
Demonstrated ability to meet contractual obligations through negotiation.

View

B2B sales development
Proven experience in developing business-to-business sales strategies.

View

Time management skills
Highly effective in managing time and meeting deadlines.

View

Communication skills
Outstanding verbal and written communication abilities.

View

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