Rentokil Initial44 jobs

Customer Service Consultant

JuniorMid levelFull-timeOfficeBrisbane QLD, AustraliaAcacia Ridge QLD 4110, AustraliaPosted 3 weeks agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

Join a dynamic team as a Customer Service Consultant in Acacia Ridge, Brisbane, where you will play a vital role in delivering exceptional customer service. This job offers an exciting opportunity to connect with customers through phone and email, providing support and sales assistance. The team thrives on collaboration and aims to create a positive experience for every customer.

You'll be responsible for

📧

Providing customer service

Receiving inbound calls and email enquiries from domestic customers, ensuring a positive experience.
📞

Making outbound calls

Proactively making outbound calls to existing customers to promote products and services.
🔍

Resolving queries

Resolving customer queries quickly and accurately to enhance satisfaction.

Key criteria

📞

Customer service experience

Proven experience in customer service or call centre environments.

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💼

Phone sales expertise

Demonstrated experience converting inquiries into sales opportunities.

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🗄️

Database management skills

Experience working with multiple database systems and email programs.

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5 criteria for this job
Customer service experience
Proven experience in customer service or call centre environments.

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Phone sales expertise
Demonstrated experience converting inquiries into sales opportunities.

View

Database management skills
Experience working with multiple database systems and email programs.

View

Team collaboration
Ability to work effectively in a team environment supporting colleagues.

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Problem-solving abilities
Proven problem-solving skills to resolve customer queries efficiently.

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