Rentokil Initial
3 interested27 jobs

Customer Service Consultant | Internal Sales/Admin

JuniorMid levelFull-timeOfficePort Melbourne VIC 3207, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Service Consultant position at Rentokil Initial is all about building strong relationships and spotting business opportunities. This job plays a crucial role in deepening client connections, driving retention, and promoting growth through proactive engagement. The team thrives in a dynamic environment, where collaboration and support are key to achieving success.

You'll be responsible for

📊

Forecasting retention metrics

Forecast and track retention metrics to ensure customer satisfaction and loyalty
🔧

Resolving customer issues

Resolve problems aligned to complaint resolution and customer in jeopardy procedures
🤝

Developing trusted relationships

Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors

Key criteria

📞

Customer service experience

Minimum 1 year in Sales, Account Management, or Customer Service.

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🤝

Negotiation skills

Demonstrated ability to meet contractual obligations through negotiation.

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📊

B2B sales development

Proven experience in developing business-to-business sales strategies.

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5 criteria for this job
Customer service experience
Minimum 1 year in Sales, Account Management, or Customer Service.

View

Negotiation skills
Demonstrated ability to meet contractual obligations through negotiation.

View

B2B sales development
Proven experience in developing business-to-business sales strategies.

View

Time management skills
Highly effective in managing time and meeting deadlines.

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Communication skills
Outstanding verbal and written communication abilities.

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