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Customer Service Consultant (Roadside Assistance)

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 17 hours ago
Pending fitX of Y criteria met

About the job

Join our Noble Park Roadside Assistance Team as a Customer Service Consultant, where you will be the first point of contact for our members. Your empathetic approach will make a real difference in the lives of everyday Victorians. We foster a supportive and flexible work environment, empowering you to balance work and personal commitments.

You'll be responsible for

📞

Assisting members

Providing support to members with a diverse range of incidents, from flat tyres to burst pipes.
📚

Participating in training

Engaging in a comprehensive 6-week training program to ensure success in the job.
🗓️

Managing shifts

Working on a rotational 3-week roster, including weekends, while utilizing the FlexiRoster for scheduling.

Key criteria

📞

Proven customer service experience

Demonstrated experience in delivering exceptional customer service.

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💻

Experience with multiple computer systems

Proven ability to navigate various software platforms efficiently.

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🗺️

Knowledge of Melbourne suburbs

Familiarity with local areas to assist members effectively.

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View more

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5 criteria for this job
Proven customer service experience
Demonstrated experience in delivering exceptional customer service.

View

Experience with multiple computer systems
Proven ability to navigate various software platforms efficiently.

View

Knowledge of Melbourne suburbs
Familiarity with local areas to assist members effectively.

View

Relationship-building skills
Experience in fostering long-term relationships with customers.

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Problem-solving abilities
Demonstrated skills in thinking creatively to resolve issues.

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