NSW Department of Customer Service
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Customer Service Representative & Digital Service Representative

JuniorMid levelFull-timeOfficeAustraliaPosted 5 months agoVerified 21 hours ago
Pending fitX of Y criteria met

About the job

This job is about being a Digital Service Representative at Service NSW, where you will play a crucial role in enhancing customer experiences. Your impact will be felt as you assist customers with their inquiries, helping them feel supported and informed. The team values collaboration and a friendly approach, ensuring that every interaction is positive and professional.

You'll be responsible for

👥

Assisting customers

Being the first point of contact, helping customers feel supported and informed about services.
📞

Handling enquiries

Managing a wide range of customer enquiries with patience and empathy, ensuring a positive experience.
🏢

Creating a welcoming environment

Working closely with the team to maintain a friendly atmosphere and effectively handle complaints.

Key criteria

💬

Customer service skills

Demonstrated experience in providing excellent customer service.

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🖥️

Computer proficiency

Experience using computers and navigating multiple systems confidently.

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🧘‍♂️

Resilience in fast-paced environments

Proven ability to stay calm and focused under pressure.

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View more

Meet the team

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A meaningful career starts with a match

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5 criteria for this job
Customer service skills
Demonstrated experience in providing excellent customer service.

View

Computer proficiency
Experience using computers and navigating multiple systems confidently.

View

Resilience in fast-paced environments
Proven ability to stay calm and focused under pressure.

View

Teamwork experience
Demonstrated positive approach to supporting team members.

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Attention to detail
Experience managing complex or sensitive enquiries accurately.

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