The TJX Companies, Inc.
1 interested35 jobs

Customer Service Coordinator

JuniorMid levelFull-timeRemoteSydney NSW, AustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

The Customer Service Coordinator job at TK Maxx is all about creating exceptional experiences for customers. This role is crucial in building positive relationships and providing timely solutions across various customer touchpoints. The team thrives in a supportive and collaborative environment, where every day presents new opportunities to learn and make a real impact.

You'll be responsible for

📞

Responding to customer inquiries

Handling customer inquiries across multiple channels including phone, email, and social media to provide timely solutions.
🌟

Providing customer support

Delivering friendly, professional, and solution-focused customer support to enhance customer satisfaction.
📝

Managing customer feedback

Efficiently resolving customer inquiries and managing feedback to contribute to outstanding customer experience.

Key criteria

📞

Customer service experience

Proven experience in customer service or contact center environments.

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🤝

Relationship-building skills

Demonstrated ability to build positive customer relationships.

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⚡

Problem-solving skills

Strong problem-solving skills to address customer enquiries effectively.

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5 criteria for this job
Customer service experience
Proven experience in customer service or contact center environments.

View

Relationship-building skills
Demonstrated ability to build positive customer relationships.

View

Problem-solving skills
Strong problem-solving skills to address customer enquiries effectively.

View

Attention to detail
High attention to detail in managing customer feedback and records.

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Ability to manage priorities
Experience managing competing priorities in fast-paced settings.

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