About the job
This job is all about being the first point of contact for customer enquiries, whether through phone, email, or social media. Making a positive impact on customer experience is at the heart of this role, as you will work closely with various teams to provide timely solutions. The team thrives on collaboration, diversity, and continuous development, making it a vibrant place to grow your career.
You'll be responsible for
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Responding to customer enquiries
Engaging with customers across multiple channels to provide timely and effective solutions.🔄
Managing customer feedback
Resolving enquiries efficiently while building positive customer relationships.🤝
Collaborating with stakeholders
Working closely with Store Operations, Marketing, HR, Property, and Loss Prevention Teams to enhance customer experience.Key criteria
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Customer service experience
Experience in customer service or contact centre environments.View
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Problem-solving skills
Proven ability to resolve customer issues effectively.View
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Relationship-building skills
Demonstrated experience in building positive customer relationships.View
