Bernardi Group
Mid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureOperations consultingCustomer servicePosted 2 days ago
About the job
The Customer Service Manager job at UniLodge is a fantastic opportunity to lead a passionate team dedicated to creating outstanding resident experiences. This position plays a vital role in fostering a supportive culture and inspiring community for residents across two properties. The team thrives on collaboration, trust, and fun, making it a great place to grow and develop professionally.
You'll be responsible for
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Leading the front-line team
Overseeing the efficient and effective operations of Reception while supporting residents with their needs.🌱
Building a high-performing team
Assisting with recruitment and delivering training to help team members reach their potential.💰
Managing resident accounts
Ensuring accurate accounting for all resident-related accounts and maintaining quality accommodation.What we're looking for
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Customer service management experience
Demonstrated experience leading customer service teams in real estate.View fit
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Organisational skills
Proven ability to manage multiple tasks and priorities effectively.View fit
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Communication skills
Highly developed communication skills for resident engagement.View fit
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