dnata
Customer Service Manager
Mid levelFull-timeHybridForbes, NSW, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 2 weeks ago
View your fit0 of 9 criteria met
About the job
The Customer Service Manager plays a vital role in maximizing sales and ensuring a great shopping experience for customers. By leading a dedicated team and maintaining high standards of service and cleanliness, this position significantly impacts the store's success. The Bernardi Group fosters a supportive team environment, focusing on ongoing training and development to help everyone thrive.
You'll be responsible for
🛒
Managing store resources
Effectively managing store resources and monitoring staff training, development, and performance.🔍
Controlling inventory
Ensuring all stock is scanned accurately and minimizing stock losses due to damages or theft.🏪
Maintaining store standards
Ensuring the store is clean, hygienic, and adheres to all safety and legislative requirements.Skills you'll need
🌟
Customer service excellence
Providing a great standard of customer service to ensure customer satisfaction and loyalty.👥
Team leadership
Leading and motivating a capable team of store staff to achieve their full potential.📦
Inventory management
Controlling inventory losses and ensuring accurate stock management to minimize costs.View more
