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Customer Service Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 3 weeks ago
View your fit0 of 9 criteria met

About the job

This job is about becoming a Customer Service Manager at dnata catering & retail, where you will be the central point of contact for day-to-day operational matters between the company and airlines. Your impact will be significant as you ensure excellent service and communication, contributing to the success of the team. The friendly and supportive environment at Sydney Airport encourages collaboration and growth, making it a great fit for those looking to elevate their careers.

You'll be responsible for

🤝

Establishing relationships

Establishing and maintaining excellent working relationships with internal and external customers.
⚙️

Managing operations

Managing the day of operations window whilst on shift for designated airlines, ensuring smooth operations.
💡

Providing expert advice

Providing expert advice to client airlines in all facets of customer service, including logistical and customs information.

Skills you'll need

🤝

Customer Account Management

High-level skills in managing customer accounts and relationships, ensuring satisfaction and retention.
🧩

Problem-solving

Excellent problem-solving skills to handle challenging situations with tact and diplomacy.
💬

Communication Skills

Strong written and verbal communication skills to effectively relay information and establish relationships.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Client management experience
Proven experience managing client relationships in a professional setting.

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Operational skills
Demonstrated operational skills in a fast-paced environment.

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Food safety qualifications
Food Safety and HACCP qualifications are desirable for compliance.

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Communication skills
Excellent verbal and written communication skills for effective interaction.

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Problem-solving abilities
Strong problem-solving skills to handle challenging situations effectively.

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