MYER5 followers9 jobs

Customer Service Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaBusiness operationsCustomer service and supportPeople and culturePosted 4 days ago
View your fit0 of 9 criteria met

About the job

As a Customer Service Manager at Myer Bondi, you'll be the driving force behind customer service excellence, leading teams across multiple departments to deliver outstanding service and achieve strong results. This pivotal job offers excellent opportunities for career progression and succession planning, while fostering a supportive and dynamic leadership environment. Myer values individuality and encourages team members to chase their dreams, ensuring a meaningful work-life balance.

You'll be responsible for

📈

Leading daily operations

Lead and manage daily department operations to drive customer satisfaction and financial performance.
🌱

Inspiring and developing teams

Inspire and develop your team through effective coaching, feedback, and recognition.
❤️

Fostering a customer-first culture

Foster a high-performance, customer-first culture by role modelling service excellence.

Skills you'll need

👥

People leadership skills

Strong people leadership skills with a 'hands-on', collaborative approach; demonstrated ability to drive team performance, meet KPIs and manage performance effectively.
🌟

Customer service skills

Customer focused with superior customer service skills that enhance customer satisfaction and loyalty.
💼

Commercial acumen

Strong commercial acumen and understanding of retail operations to drive financial performance.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Retail management experience
Proven experience in retail management or similar roles

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Strong people leadership skills
Demonstrated ability to inspire and develop teams effectively

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Commercial acumen
Solid understanding of retail operations and financial performance

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Time management skills
Excellent prioritisation and time management capabilities

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Customer service excellence
Superior skills in delivering outstanding customer service

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