Customer Service Manager
About the job
The Customer Support Manager at Motorola Solutions plays a vital role in ensuring customer satisfaction and successful delivery of service products. This position is all about building strong relationships with clients and managing government contracts effectively. The team thrives on collaboration and is dedicated to exceeding client expectations while fostering a culture of continuous improvement.
You'll be responsible for
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Managing customer relationships
Acting as the primary service contact to clients and developing trusted partner relationships.📈
Overseeing service delivery
Ensuring all aspects of service delivery meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).🚀
Driving service growth
Identifying growth opportunities within the client environment and meeting or exceeding growth targets.Key criteria
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Client relationship management experience
10+ years establishing positive client relationships in services.View
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Contract service delivery expertise
Demonstrated history of managing large contract service delivery.View
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Service growth track record
Proven experience driving growth in service delivery contracts.View
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