Motorola Solutions13 jobs

Customer Service Manager

Mid levelSeniorFull-timeHybridMorningside QLD, AustraliaPosted 4 weeks agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Support Manager at Motorola Solutions plays a vital role in ensuring customer satisfaction and successful delivery of service products. This position is all about building strong relationships with clients and managing government contracts effectively. The team thrives on collaboration and is dedicated to exceeding client expectations while fostering a culture of continuous improvement.

Meet the team

About the company

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You'll be responsible for

🤝

Managing customer relationships

Acting as the primary service contact to clients and developing trusted partner relationships.
📈

Overseeing service delivery

Ensuring all aspects of service delivery meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
🚀

Driving service growth

Identifying growth opportunities within the client environment and meeting or exceeding growth targets.

Key criteria

📞

Client relationship management experience

10+ years establishing positive client relationships in services.

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📊

Contract service delivery expertise

Demonstrated history of managing large contract service delivery.

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📈

Service growth track record

Proven experience driving growth in service delivery contracts.

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Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Client relationship management experience
10+ years establishing positive client relationships in services.

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Contract service delivery expertise
Demonstrated history of managing large contract service delivery.

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Service growth track record
Proven experience driving growth in service delivery contracts.

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ITIL v4 Foundation certification
Certification demonstrating knowledge of ITIL practices and frameworks.

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Excellent communication skills
Strong verbal and written skills for effective stakeholder engagement.

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